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The purpose of any progressive, long-lasting organization is to provide products and services to its customers that have more value, better quality, and are less costly than other organizations offer. But it also has an obligation to all its stakeholders, which include investors, management, employees, suppliers and the community. Truly great organizations provide ongoing security and value to all their stakeholders, not just their customers. TIM is built upon establishing strong stakeholder partnerships with the organizations undertaking the improvement activities. The word “partnership” infers that all parties involved will mutually benefit from their relationship. Without building a strong stakeholder foundation, you improvement process cannot sustain itself. It is like building you home on sand close to the ocean. No matter how well you put the building blocks together on top of a bad foundation, sooner or later the sand will shift and your house will come tumbling down. One of the most difficult jobs all organizations face is to balance the needs of all its stakeholders so that the organization is perceived as value-added by these stakeholders.