World Class Process Improvement Techniques focusing on
Organizational Excellence

 

 

Become a Certified Manager of Process Improvement (CMPI) through
The Harrington Institute

 

Process Improvement Methods & Analysis

Dr. Harrington's process improvement techniques are changing the most prestigious companies around the globe. World-wide competition, "Supply Chain Management", virtual business over the Web, outsourcing partnerships, and the necessity to adapt to a challenging economy have battered many companies to the brink of non-existence. Time waits for no one, and only those organizations best adapted to these changing conditions survive in this new world of business. Successful organizations harness technology, streamline business processes, and seize opportunities that add tangible benefits for the entire seamless organization. From the optimization of operational efficiencies, to shorter cycle time, to value-added partnerships with premier customers, the philosophy and application of the principles that underlie Dr. Harrington's process improvement methods are morphing the very nature and culture of the organizations in which we work. Those who embrace process improvement are in the best position to realize long term success.

Process Improvement Methods & Analysis is designed to provide professionals with the topics, direction, mentoring, and case studies necessary to realize the advantages of process improvement. The curriculum begins with an overview of process methods and analysis and finishes with case studies and best practices that can be immediately applied to the work environment.

At a cost of only $2,495 for three days Process Improvement Methods & Analysis produces enormous value.

Sign-up Today ! For more information contact:

(800) 698-4270

or visit our web site at

www.harrington-institute.com

Who Should Attend

Quality professionals, managers, team members, process improvement leaders, project managers, quality engineers, and supervisors should attend this Workshop. This is an excellent course to prepare for the Six Sigma Boot Camp Workshop.

Learning Outcomes

 

Study the multiple dimensions of process focus
Analyze the "voice of the customer" toward innovation
Calculate "critical to quality" requirements
Learn the most successful process improvement tools & techniques
Evaluate "SIPOC" to optimize cycle time
Assess process flow structures
Review key measures of process performance
Observe and compare widely used process methodologies
Apply the process analysis life cycle

 

Course Outline

MONDAY - MORNING 8:30AM - 12:00AM

I. Process Focus
A. Why companies initiate process improvement
B. The dimensions of process focus
C. Implications of a changing organization
D. How do you determine process improvement success?
E. Improvement vs. reengineering
F. Evaluating and identifying positive change
G. Cycle time and improvement
H. Value Chain Management
I. Tools & techniques
J. Internet process dynamics
K. Case Study

II. Process Team Leadership
A. Why process teams
B. Team roles & responsibilities
C. Team dynamics & process dynamics
D. Effective communications
E. Process vision & scope
F. Objectives and deliverables
G. Process constraints & assumptions
H. Process integration
I. Processes in virtual organizations
J. Case Study


MONDAY - AFTERNOON 1:00PM - 5:00PM

III. The "Voice of the Customer"
A. Customer involvement
B. Determining requirements
C. Analyzing what is "Critical to Quality"
D. Process realignment
E. Cultural change and process change
F. Outside-in vs. inside-out processes
G. Force field process analysis
H. Customer Satisfaction vs. process
I. Calculating the "cost of quality"
K. House of Quality
L. Case Study

CERTIFICATION EXAM

TUESDAY - MORNING 8:30AM - 12:00AM

IV. SIPOC & Process Definition
A. Process definition
B. Suppliers
C. Inputs
D. Process
E. Outputs
F. Customers
G. Efficiency
H. Measurements
I. Case Study


TUESDAY - AFTERNOON 1:00PM - 5:00PM

V. Process Measurement
A. Measure the process
B. Value Analysis
C. Process flow structures
D. Process variation
E. High level process map
F. Core processes vs. sub-processes
G. Quality assurance
H. Process efficiency
I. Process effectiveness
J. Case Study

CERTIFICATION EXAMINATION

WEDNESDAY - MORNING 8:30AM - 12:00AM

VI. Process Analysis
A. Keys of process performance
B. Process analysis
C. Business analysis
D. Opportunity analysis
E. Case Study

WEDNESDAY - AFTERNOON 1:00PM - 5:00PM

VII. Process Implementation & Control
A. Solution analysis
B. Benchmarking
C. Selecting the right process opportunities
D. Successful implementation plan
E. Centers of excellence
F. Seamless organization models
G. Case Study

CERTIFICATION EXAMINATION

GRADUATION

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