Harrington Institute Books
It's the first book to address all of the successful benchmarking applications: competitive shopping, competitive analysis, and production and business analysis. And it's the first guide that shows you how to select the best value future state solution.
The do-it-yourself benchmarking tool kit. H. James Harrington, International Quality Advisor for Ernst & Young, knows what it takes to execute a successful benchmarking program - and shows you how in The Complete Benchmarking Implementation Guide. This authoritative how-to packs all the forms, procedures, advice, and action plans you need to benchmark any type of product, equipment, manufacturing process, or business. Harrington walks you through the 5 phases and 20 activities of an effective program, delivering expert guidance every step of the way. You'll quickly develop a top-notch benchmarking team- determine what measures to benchmark - collect and analyze data - conduct research - gain management support and approval - initiate continuous improvement techniques - implement changes and measure impact - and much more.
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A fable for children and CEO's. Based on a cartoon drawn by an unknown artist in the mid-1980's
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Are your organization’s management and employees in complete harmony, not only about how each activity’s quality and productivity are measured, but also about what is considered acceptable performance? Area Activity Analysis provides a methodology to align your organization’s mission, activities and measurements systems so that each work team understands the critical nature of their output, along with each individual customer’s (and management’s) expectations.
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ISO 9000 and Beyond gives you the highest level of quality expertise in one remarkably affordable bundle. From authors who helped write the standards, you'll learn all about the ISO9000 series…..how to design, implement and integrate the new Quality Management System (QMS)….and how to make cost effective additions that transform the minimum QMS into an above-average system that affords you a significant competitive advantage.
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The ISO 14000 quality system allows today's executives and managers to comply with hundreds of EPA statutes and over 10,000 regulations. ISO 14000 Implementation Simplified uses self-tests, exercises, and more to help the reader understand and implement ISO 14000 in any organization. Complex methodologies are presented in a practical manner that is easy to understand and illuminating to use. An easy-to-understand, step-by-step program to achieve ISO 14001 registration/certification. "The first thing we have seen is cost savings...By combining continuous improvement techniques under its EMS, Acushnet has saved $2 million annually." - Jack Bailey, Director of Environment, Health, and Safety, Acushnet Rubber Company. ISO 14000 Implementation is today's most hands-on and easy-to-use program for establishing an ISO 14001 registered/certified environmental management system (EMS). This versatile book/CD-ROM package will help you implement a proven EMS to identify and manage your organization's environmental risk and liability, improve performance and process efficiency, protect and expand your customer base in the new environmentally conscious global markets, and more. "If you don't have an internal environmental management system, you are missing the boat...the thought process that went into ISO 14001 was what was useful, not just the certification." - Craig Liska, Corporate Director of Environmental Health and Safety for the Americas Motorola Corporation. Corporations including Ford, IBM, and Warner Lambert often require suppliers to carry ISO 14001 certification - today's benchmark for corporate environmental management. Let Dr. James Harrington's ISO 14000 Implementation help your organization achieve ISO 14001 registration/certification and ensure competitive success - either within your city or across the globe.
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Using step-by-step procedures to illustrate how they complement each other, this book combines change management and project management concepts. By using field-tested organizational change concepts and applying them to complex programs such as process redesign and enterprise-wide application projects, you learn how to successfully incorporate change into your strategic management plan. With the exercises, case studies, and tools, including a CD on Applying Organizational Change Management, you are able to master project change management at every level. Battle-proven strategies for every employee to expect, prepare for--and maximize profit from--the changes projects introduce. For the first time, Project Change Management combines change management concepts and project management concepts to illustrate how they complement each other. Along with a step-by-step procedure designed to apply change management to complex programs like process redesign and SAP projects, it provides field-tested organizational change findings and concepts to help you systematically incorporate change into your strategic management plan. As an executive or project manager, you can utilize this comprehensive book/CD program to: make change management a vital component of every project; help employees understand the career-enhancing aspects of change; calculate and maximize your organization's ROC (in this case, Return on Change). The ability to foresee, accept, and capitalize on change separates innovators from followers. Use the exercises, user-friendly icons, case studies, and tools in H. James Harrington's Project Change Management to not only understand but to master project change at every level--transforming it from an unexpected annoyance into a weapon for innovation that will catapult your organization into the 21st century. All of the tools for Fundamentals of Change Management are in the book. It is an excellent reference book for consultants and people that are involved in major changes to their organization and / or their processes.
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Computer simulation modeling, the new force in business, allows managers to see the results of a process change before committing time and resources to it. The Simulation Modeling Toolkit is vital to understanding numerous applications of this important process. Its methods and techniques will help any reader reduce time and risk in developing new products and serving customers, and the CD-ROM insert enables the user to create and run simulations from start to finish. Strategies to Evaluate New or Redesigned Systems Before You Implement Them - Dramatically Reducing Costs, Cycle time, Error Rates, Inventory, and Down-Time! In today's razor's-edge business world, your organization can't afford to implement untested systems and processes. Before you go 'live', simulation of these new methods is vital for assessing how they will perform when subjected to real-world pressures over time. Simulation Modeling Methods outlines the process simulation methods used to help major companies substantially increase both the efficiency and the cost-effectiveness of their most important systems. This dynamic book/CD package was specifically designed to give you a working template for: Process simulation assessment and planning. Implementation steps for effective simulation. Results measurements for continuous improvement. While one-dimensional tools such as flowcharts and spreadsheets have their place, you will need effective computer simulation methods to predict important 'how', when, why, and what-if' scenarios. Simulation Modeling Methods combines the latest process improvement research and a hands-on, multimedia CD-ROM disk with real-world success stories, such as IBM's decreasing distribution costs by $40 million per year and Hallmark Cards' reducing cycle time form 80 to 8 days. These success stories and others will help you place new and improved systems into live-action scenarios. The result will be dramatically lowered implementation costs, scheduled slippages, and on-the-job errors, providing a keen competitive edge in today's highly charged global marketplace
The learning organization has given way to the knowledge organization - one that is deluged with information, some of it fact and some of it fiction. To allow us to manage our risks, we need to learn to use statistics to better understand how much faith we can place in the data upon which we base our decisions. Fortunately, today’s computer programs have taken the drudgery out of statistics. You only need to know how to ask the right questions to quantify your risks. Minimize your business risk by making better use of statistics.
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The Creativity Toolkit book/CD ROM communications package is a treasure house of mind expanders: exercises, approaches, or tools that help an individual or team make the most of their brain’s creative capacities to generate brilliant, resourceful and money-saving solutions. Proven creativity stimulators for every aspect of business.
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This step-by-step guide shows you how to implement an improvement process in your support and service organizations by modifying simple techniques that the manufacturing sector has been using for years, as well as new ones developed just for the white-collar environment. BPI is not an untried theory; it is a proven process developed by Ernst & Young, the world's leading professional service firm, with over 80,000 employees around the world. Companies such as IBM, Corning Glass, and Boeing have already embraced this new approach and seen some startling improvements.
Business Process Improvement was the first book written on Process Redesign.
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In this third book of the comprehensive 5 Pillars of Organizational Excellence series, respected authority H. James Harrington defines change and explains why it’s critical to your company’s success. The three distinct elements in the change management system are defining what will be changed, defining how to change, and making the change happen. Through a series of detailed activities and informative case studies, you’ll understand the seven phases of change management methodology and the key change management roles as you build commitment and resiliency to change within your organization.
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In this fourth book of the comprehensive 5 Pillars of Organizational Excellence series, respected authorities H. James Harrington and Frank Voehl distinguish between the two types of knowledge, explicit and tacit, and describe the six phases of establishing a knowledge management system in your organization. Detailed chapters and company profiles offer insight into knowledge management best practices, the seven knowledge management values, reliable support software, and building a knowledge management IT infrastructure. You’ll learn how to build a system that will filter and capture important knowledge and encourage knowledge sharing.
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This outstanding source explains poor-quality concepts and gives a simple, step-by-step guideline for the implementation of a poor-quality-cost system….removes test and inspection equipment from the appraisal category and treats these as a separate element…presents proven measures to develop and implement a poor-quality-cost reporting system….and provides many examples of how poor-quality cost has been used by management to increase profits.
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Management in excellent organizations requires each natural work team (or department) to continuously improve (refine) the processes that it uses. Refining the process is an ongoing activity. If the refinement process is working as it should, the total process efficiency and effectiveness should be improving at a rate of up to 15 percent a year. Process Management Excellence offers clear and thorough explanations of the critical tools for creating organizational excellence. In this first book of the comprehensive Five Pillars of Organizational Excellence series, respected authority H. James Harrington explains how to manage processes within a work team as well as those that flow across departments.
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Projects in most organizations are mission-critical activities, and delivering quality products on time is non-negotiable. For IT projects, benchmark organizations are completing 90 percent of their projects within 10 percent of budget and schedule. Information system organizations that establish standards for project management, including a project office, cut their major project cost overruns, delays and cancellations by 50 percent. Project Management Excellence offers clear and thorough explanations of the critical tools for creating organizational excellence. In this second book of the comprehensive Five Pillars of Organizational Excellence series, respected authorities H. James Harrington and Thomas McNellis explain how to use project management tools to effectively integrate projects into your organization’s total operations.
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In this fifth book of the comprehensive 5 Pillars of Organizational Excellence series, respected authority H. James Harrington examines every resource available to your organization, from the executive level to staff and outside partners, and recommends ways to make each a world-class component. Resource management is one of the most critical activities at the heart of any organization, and this book offers a strategic planning approach to creating participative management leadership, analyzing human capital, maintaining alliance partnerships and flexible support technology, and managing financial resources. Stakeholder measurements and issues of good governance are also discussed.
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This step-by-step guide shows you how to implement an improvement process in your support and service organizations by modifying simple techniques that the manufacturing sector has been using for years, as well as new ones developed just for the white-collar environment. BPI is not an untried theory; it is a proven process developed by Ernst & Young, the world's leading professional service firm, with over 80,000 employees around the world. Companies such as IBM, Corning Glass, and Boeing have already embraced this new approach and seen some startling improvements.
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Based on extensive interviews with leading companies among them IBM, Xerox, Memorex, 3M, Hewlett-Packard and Polaroid this comprehensive book reveals the results of a 5 year detailed study of what American companies have done to improve quality and productivity and increase their share of the market. Here, fully explained, are the tactics that were most successful, along with valuable insights into the reasons why certain moves worked while others failed to make significant progress.
The Improvement Process was one of the best selling business books of 1987.
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Top Executives of some of America's most successful companies focus on quality and how they pursue it in this revealing collection of personal interviews.
The principles of TIM are not just theoretical abstraction. They're already being used to major strategic advantage by accounting and consulting giant Ernst & Young. You'll find these techniques easily adaptable to any business, regardless of its nature and size. If your organization is one of the many struggling to find ways to meet and overcome the complex challenges of global competition in the 1990's in short, to restructure both business and thought processes to achieve organizational revitalization Total Improvement Management is must reading.
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For the first time, a logical approach was presented for implementing a total effective quality improvement initiative in a major hospital. The authors obviously had an in-depth understanding related to the problems faced in running both a large scale health-service organization and the problems faced by its staff. The implementation method described in detail is obviously the result of experienced gained in implementing Six Sigma into a number of healthcare systems. It demonstrates how effective change can be brought about in the health care system in parallel with the normal day-to-day operations. This book is a practical but revolutionary approach to quality that is long overdue.
A comprehensive, practical guide to becoming a Six Sigma Green Belt, this book is a wealth of information. Legendary quality guru H. James Harrington and co-authors Praveen Gupta and Frank Voehl have distilled their decades of knowledge about Six Sigma into this helpful book. It also includes chapters on each of the DMAIC steps, as well as a full glossary of Six Sigma terms, and the Six Sigma body of knowledge. A must read for any Six Sigma practitioner.
A comprehensive, practical guide to becoming a Six Sigma Yellow Belt. This in-depth book teaches Yellow Belt candidates what they need to know to become an essential part of an organization's Six Sigma effort. It also includes chapters on basic statistical analysis, essential Yellow Belt tools, an in-depth look at each of the DMAIC steps, as well as a full glossary of Six Sigma terms, and the Six Sigma body of knowledge.
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Waste-eliminating, performance-improvement weapons. Discover the best ways to overcome today’s most stubborn business issues: waste of resources, personnel, and opportunity. Performance Improvement Methods, by H. James Harrington and Kenneth C. Lomax, details the 85 most effective performance-enhancing weapons you can use to get the most from the least, and get the jump on your competitors. You'll learn about activity-based costing...design of experiments...failure mode and effect analysis...matrix data analysis...process benchmarking, redesign, and reengineering...QFD...simulation modeling...the six-sigma system...value-added analysis...and all the other strategies performance experts have identified as the best ways to promote efficiency and productivity, and maximize opportunities in every arena. This book/CD-ROM package gives you ready-to-download sample forms, agreements and analyses, plus exercises, games, definitions, case histories and more that help you put these creative and efficient tools to work.
An arsenal of ingenious weapons--to fine-tune your organization's performance. Opportunity missed is opportunity wasted. If your organization is like most, its employees fail to recognize and act upon numerous success opportunities every day! Performance Improvement Methods presents the weapons you need to promote efficiency, productivity, and opportunity maximization in every arena. Using exercises, icons, games, definitions, entertaining case histories, and more, this powerful yet easy-to-use CD-ROM/book combination describes how you and your employees can get the most from the least--and get the jump on your competitors every time! The headquarters for today's war on wasted opportunity is not the Pentagon--it's the corporate boardroom. The field officers? Today's executives and managers. Performance Improvement Methods--the cornerstone of the H. James Harrington Performance Improvement Series--details the 85 most effective performance-enhancing weapons you can use to build a revolutionary yet common sense organizational battle plan for the 21st century.